Download PDF The Shortcut Guide to Improving Government Services Through Unified Communications

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Please submit following details. We will soon contact you to meet your needs with suitable solutions! Thank you for sharing feedback about Matrix, We will connect with you to further improve your experience with Matrix. Home Industries Retail Chains. Telecom Solutions for Retailers Customer Service and Multi-location Connectivity are the two major challenges of the retail industry.

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Retail Personnel Matrix helps retail personnel effectively manage inventory and serve customers better. Inventory Management Matrix provides a solution which helps in improving inventory management. Best Telecom Solutions Around! Send Inquiry. Join—Connect active calls and calls on hold in a single conference call. To add conference participants to an active and selected call:.

Divert a Call to Another Number Use Redirect to transfer a selected call to a predetermined target number. The default targets differ based on the mode: In the proxy-line mode, the default target is the manager for whom the call was originally intended.

Unified Communications

Use Redirect Unlike Transfer , which requires you to specify the target with each use, Redirect sends calls to a single, predetermined target number. To redirect a selected call to the divert target:. Select one of these options: Click the Redirect call-control button.

Right-click on the call and choose Redirect from the popup menu. Configure the Divert Target You can set your divert target to be the manager for whom the call was originally intended or another directory number. To view or change the target:. Note This feature does not apply to calls that you have placed or received on one of your own phone lines.

To send the selected call:. Select one of these options: Click the Conference call-control button.

Use Assistant Console to Handle Calls

Right-click the call and choose Conference from the popup menu. Right-click a listing in the Speed Dials or Directory panels and choose Conference from the popup menu. Click the Conference button again to add the person to the call, after speaking to the new conference participant. The Divert Target popup window appears.

In the shared-line mode, enter a phone number or office extension in the text box. Enter the number exactly as you would dial it from your office phone. In the proxy-line mode, you can choose to toggle between a manager or directory number target. If you choose the directory number option, enter a phone number or office extension. Click Save. Select one of these options: Click the Transfer to Voice Mail call-control button. Redcentric can support you through your voice journey to a Unified Communications solution and can provide different models to suit your business requirements as regards deployment.

These include full UC deployment and a hybrid approach, where legacy equipment is integrated with enhanced voice services to provide a Unified Communications solution.


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This will ascertain which areas of the business will benefit from the introduction of the UC capabilities. Redcentric's experience and expertise is invaluable here.

Federal Strategic Sourcing Initiative (FSSI) Wireless | GSA

With a number of successful projects already completed, Redcentric has a genuine, detailed understanding of Unified Communications solutions - not just the technical aspects, but also the business requirements and how to assess the return that the new technology will deliver over time. Webcast looking at the benefits, how Unified Communications can increase efficiency and how to form a strategy.


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  • In this article - we look at what Unified Communications has done for modern organisations and the impact across the business. With businesses reaching the tipping point of UC adoption this white paper looks at the drive towards Unified Communications, types of delivery models and the impact on businesses. Marketing Automation Platform.

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    Unified Communications Explained

    Getting into the IT fast lane with purchasing frameworks Purchasing frameworks promised a bright future for public sector procurement. But more work still needs to be done Read more. Health and Care Professionals - Working together right at the point of care GPs, clinicians, consultants can now exploit the very latest video conferencing tools to collaborate more effectively, even virtually attending the same appointments for truly joined up care.

    Watch the webcast.